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Complaints

The Public Prosecution Service (PPS) is committed to providing a high standard of service at all times.  Your comments are important as the information you provide helps us to put things right if they have gone wrong and to improve the overall standard of our service over time.

 We welcome your comments if you are not satisfied with the service provided by the PPS.

How to make a complaint

The purpose of this policy is to set out the arrangements and procedures which the PPS will follow in responding to complaints from members of the public regarding the standard of service provided.

 Making A Complaint about the PPS

       PPS Complaint Form.doc

 

Independent Assessor of Complaints

The Independent Assessor oversees the Complaints Handling Process of the Public Prosecution Service for Northern Ireland (PPS).  This guidance outlines the arrangements and procedures to be followed.

  The Independent Assessor of Complaints for the PPS

The Independent Assessor of Complaints Reports

The following reports provide information on the handling of complaints within PPS for the period concerned, and in comparison with previous years. They also provide information also on the work of the Independent Assessor.

Independent Assessor of Complaints for the PPS Report 2013-14.pdf

  Independent Assessor of Complaints for PPS Report 2012-13.pdf

  Independent Assessor of Complaints for PPS Report 2011-12.pdf

  Independent Assessor of Complaints for PPS Report 2010-11.pdf

  Independent Assessor of Complaints for PPS Report 2009-10.pdf

  Independent Assessor of Complaints for PPS Report 2008-09.pdf

  Independent_Assessor of Complaints for PPS Report 2007-08.pdf

  Independent_Assessor of Complaints for PPS Report 2006-07.pdf

  Independent Assessor of Complaints for PPS Report 2005-06.pdf

 

Complaints Consultation

   Making A Complaint about the PPS (Consultation Jan 2012).pdf

  Summary of Joint Consultation Responses (Jan 2012).pdf