Complaints Charter


Our Complaints Charter

The PPS is committed to providing a high standard of service at all times. However there will be occasions when we fall short of these standards.
When this happens, your feedback and comments are important to us as the information you provide helps us to put things right if they have gone wrong and to improve the overall standard of our service over time.

Our Charter explains what you can expect from us when you make a complaint. This is to give you confidence in our complaints process. It also explains what we need from you in return.