The Independent Assessor of Complaints for the Public Prosecution Service


This document provides guidance on how to refer a complaint to the Independent Assessor of Complaints. 

The Independent Assessor plays an important role in the complaint handling arrangements of the Public Prosecution Service. The Independent Assessor oversees not only the process itself, but also the development of guidelines and protocols relating to complaint handling.

He can also comment on the procedures used and how they were applied, including quality of service, and can make recommendations for improvement to the Director of Public Prosecutions as Head of the PPS.