Our vision is is to be recognised as providing a first class prosecution service for the people of Northern Ireland.This Digital Strategy by default can help us achieve our vision. It will transform the services we provide, the way we work and the systems and processes that underpin these priorities.
It enables us to design services around the needs of users to support better outcomes, such as providing victims with more information about their case, or facilitating better presentation of evidence at court. It allows us to deliver solutions at a pace that are simpler, easier to use and better value for users and the government.
Delivering digital services that people prefer to use allows us to dedicate alternatives like phone helplines to those who really need them while reducing demand on these higher-cost channels.