This policy explains the standards of service that victims and witnesses can expect from the PPS. We recognise that the provision of services and support for victims and witnesses, and ensuring their needs are met, is essential to the overall effectiveness of the criminal justice system.
Being the subject of, or witnessing a crime, is often a traumatic experience. Engagement with the criminal justice system can add to the stresses created by this experience. It is vital, therefore, that victims and witnesses are given the support, information and services they need to minimise the disruption and upset caused to them, while enabling them to give the best possible evidence.